Shipping & Returns

Order Processing and Shipping

We are pleased to offer you multiple shipping options with both UPS and USPS to suit your needs.

PeterThomasRothJewelry.com only accepts orders that are shipped to physical locations within the United States. We are not able to deliver to addresses outside the United States. Peter Thomas Roth online orders are processed, shipped, and delivered on business days only excluding holidays.

A shipment confirmation email will be sent to the email address that you provide during checkout. Please add shipconfim@peterthomasrothjewelry.com to your contact address book to avoid this email going to spam or to junk mail.

 

Return Policy

At Peter Thomas Roth it is important to us that our customers are 100% satisfied with the quality and results of all of our products. For your convenience, should you for any reason be unhappy with your purchase, we can issue a full refund to your credit card. Please follow our reasonable guidelines for making a quick and easy return:

• Products must have been originally purchased directly from PeterThomasRothJewelry.com or a Peter Thomas Roth Customer Relations Representative.
• Products must be returned within 30 days of original order date and be accompanied with a copy of your receipt and reason for the return. We will always ask the reason for the return in an effort to constantly improve upon our level of service.
• Shipping and handling charges are non-refundable.

 

Refund Process

• Please email customerservice@peterthomasrothjewelry.com prior to sending back your product(s).
• You will be issued a Return Authorization number (RA). The RA # must be clearly marked on the outside of the box.
• A copy of the receipt and/or invoice must be in the box.
• Please do not send product(s) back without receiving an email with an RA number. The RA number must be included with your return. Product(s) sent back without a return authorization number will be returned to sender and not be refunded.
• Ship the product(s) back using a courier service that provides a tracking number. You are responsible for the cost of shipping the product(s) back and making sure it gets to us.
• A refund will be issued once product(s) have been received. At this time peterthomasrothjewelry.com is unable to process exchanges.
• For any item received damaged, please DO NOT THROW AWAY the item, send an email to customerservice@peterthomasrothjewelry.com and please include your phone number. The broken item(s) will be replaced and the email will provide instructions on what is to be done with the broken item(s).

How can I reach Peter Thomas Roth Customer Service?

Please visit our Contact Us page for more information. We look forward to speaking with you soon!